Customer Care
ProGantt Support
We are here to help you build clear schedules, diagnose issues quickly, and get full value from ProGantt.
Setup Guide
The fastest way to learn visual structure, hierarchy logic, dependencies, baselines, critical path, categories, and formatting.
Read the full manual ->
Contact Support
Stuck on an issue or need dedicated help? Contact our specialized engineers directly.
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Frequently Asked Questions
Use these quick checks before contacting support. Most setup and rendering issues can be solved in a few minutes.
My task bars are not showing up.
Ensure all four required fields are bound: Task ID, Task Name, Start Date, End Date. Check that date columns are typed as Date in Power BI (not Text). If all four are bound and dates are correct, look for data quality issues: Start Date > End Date, or null values in required columns.
Tasks appear as milestones when they should show bars.
ProGantt renders a milestone for any task where Start Date equals End Date. Ensure End Date is strictly after Start Date for non-milestone tasks. Also check whether the Milestone Type field is bound because any non-blank value in that field triggers milestone rendering regardless of dates.
My dependency lines are not appearing.
The dependency string must be formatted as [ID][Type] or [ID][Type][+/-][N]d, for example 3FS or 7SS+2d. IDs must match Task ID values exactly, including data type. Multiple dependencies are comma-separated, such as 3FS,7SS+2d.
Category styles are not applying to my tasks.
Verify that the Task Category role is bound in the Build visual tab. The Category Styles section only appears in the Format panel after a category field is bound. If the section is visible but styles have no effect, confirm your data has non-blank Task Category values.
Color-by-Field rules are not coloring my bars.
Verify Color by Field is turned on in Format panel -> Tasks and Summaries. Then check Color Rules 1-8. Each active slot needs a Rule Value that exactly matches the value in your data. Leave unused slots blank.
Swimlane header rows are not appearing.
Swimlanes require the Task Category role to be bound. Enable Show Swimlanes in Format panel -> Swimlanes and ensure your data has non-blank Task Category values.
The legend shows grey swatches instead of colors.
The legend reads colors from Category Styles. Once Task Category is bound, expand the generated category groups under Category Styles and set a distinct Bar Color for each category.
The chart shows "Add the required fields" even though I bound everything.
This message appears with partial binding. If all required fields are bound and the message persists, check for data quality issues such as null Task IDs, parsing failures, or date values that Power BI still reads as text.
My hierarchy is not showing correctly and tasks appear at root level.
Verify Parent ID values match Task ID values exactly and use the same data type. If Parent ID is number but Task ID is text, matching fails and tasks appear at root level.
The critical path calculation does not match my expectations.
CPM is based on the dependency network you define. Tasks not connected by dependencies form isolated chains and may not be on the overall critical path. Also verify dependency strings reference valid Task IDs.
Percent complete values are not showing correctly on bars.
ProGantt accepts either decimal values (0.0-1.0) or whole numbers (0-100). If values are interpreted incorrectly, check the column type in Power Query and use Whole Number when your source data is 0-100.
Exporting to PDF or PNG does not capture the full chart.
For best results, scroll the Gantt to the beginning and use Zoom to Fit before exporting. Very large datasets may require lower zoom to include all tasks in a single export.
How to Report a Bug
To help us diagnose issues faster, please include the following information in your email to support@vectras-software.com.
Bug Report Template
- Description: What happened, and what did you expect to happen?
- Steps to Reproduce: Provide clear, numbered steps so we can reproduce the issue.
- Power BI Version: Include Desktop or Service version details.
- Screenshots: Add screenshots of the visual, field mapping, filters, and any error messages.